Emerging Tech (ITSM)

Welcome to EWS.

1. Service Desk

Service desk which has the primary purpose of incident, service request management and communication with the end users.
2. Incident Management

In case of an unplanned event or down-time in service, incident management comes into play in-order to restore the complete functionality on an as soon as possible basis to minimize any negative impacts to the business.
3. Problem Management

Problem management is the key process when it comes to identifying the events that eventually led to the incident.
4. Change Management

Change management is a key element to minimize disruptions during critical changes to systems and services.
5. Asset Management

Assets are really important to any company be it a tangible asset or an intangible one, it is always a great idea to keep an eye on their whereabouts.
6. Knowledge Management

Knowledge management makes sure the right information is available to the right stakeholder at the right time.